- You must place an order and complete payment during the event period to be eligible for the Zero-Dollar Challenge. If you complete payment only after the event period ends, or if you purchased a plan outside the event period, you cannot participate in the Zero-Dollar Challenge.
- The refund for this event is in cash and is only accepted to Taiwanese bank accounts (overseas users please refer to: Refund process for overseas users in the Zero-Dollar Challenge ) . The refund amount will have a bank remittance handling fee of NT$8-30 deducted (the handling fee depends on the amount agreed by each bank).
- If you encounter a system problem, please report it to the service email hero@voicetube.com immediately on the same day. If you have any concerns during the challenge period (rules, challenge deadline, system, devices used for lessons, etc.), please contact customer service for assistance within 24 hours to clarify the problem, and attach the following information:
↓↓↓↓If this problem occurs during a lesson, please copy the following format↓↓↓↓
-Time of occurrence: (year/month/day)
-Device used: (desktop, laptop, phone, tablet?)
-Interface used: (Windows, Apple, Android, IOS?)
-Browser or App version used: (🚫🚫Tutoring lessons do not support taking lessons on the mobile APP!!🚫🚫）
↑↑↑↑(please specify the version 96.0.4664.110 or IOS 1.0.53 or Android 1.5.6.211224)
-Which lesson: (name)
-Unit where it occurred: (course video/listening practice/vocabulary learning/usage practice/speaking dialogue/Smart Review/tutoring lesson)
-Which part it occurred in: (1/22, 2/22...etc.)
-Location where the course is used: (Taiwan/Japan/Toronto, Canada/California, USA...etc)
-Situation that occurred: (detailed explanation and description)
and record a video and email it** to hero@voicetube.com** . Reports beyond this time limit (24 hours) will not be accepted.
↑↑↑↑Please copy the above format↑↑↑↑
4. We will not accept** personal factors such as misunderstanding, not paying attention, or forgetting the rules, as well as third-party issues such as telecommunications, internet, or being unable to use the course at your location**, as grounds for disputing the challenge result.
5. Daily tasks are settled at 23:59 each day. 🚫 You may not take lessons ahead across days or make up lessons later** .**
If on any day you 🚫 fail to complete the daily basic task, it will be considered a challenge failure, with no leniency or compensation!
6. 🚫 If an anomaly is not reported within 1 day (24 hours), resulting in challenge failure, no compensation will be given 🚫 .
7. By providing screenshots of testimonial posts, article links, and rating screenshots, challengers are deemed to authorize the company to freely use the aforementioned materials. For the avoidance of doubt, the company may reproduce, publish, or quote the aforementioned authorized materials for marketing purposes, without being subject to any legal action as a result.
8. By participating in the event, Zero-Dollar Challenge participants simultaneously agree to be bound by the rules and notes of this event. VoiceTube Hero reserves the right of final interpretation of the event.
9. During the challenge, the system will 🚫 NOT automatically remind you of the challenge conditions; please keep track of your progress yourself in the course interface.
📝 Note: This article was machine-translated. If anything is unclear, please contact our support team.