My VoiceTube subscription auto-renewed unexpectedly. What should I do?
VoiceTube is a subscription service, so before your current plan ends it renews automatically using the payment method you signed up with — this is to keep your learning uninterrupted. If you no longer want to be billed, or you have just been charged for a renewal, please follow these two steps: first turn off auto-renewal so you are not charged again, then request a refund through the platform you originally purchased on.
Step 1: Turn OFF auto-renewal (so you are not charged for the next period)
Cancel on the same platform you bought the subscription on — only that side stops the charge:
- iOS (App Store subscription): iPhone Settings → tap your Apple ID at the top → Subscriptions → find VoiceTube → Cancel Subscription.
- Android (Google Play subscription): Open the Google Play app → tap your profile icon → Payments & subscriptions → Subscriptions → select VoiceTube → Cancel subscription.
- VoiceTube website (credit card subscription): Sign in to VoiceTube → Account Center → Subscription Management → turn off auto-renewal. You can also email our support team and we will turn it off for you.
After cancelling, your current paid period stays active until its end date — you simply will not be charged again.
Step 2: Request the refund (route depends on where you paid)
Refunds are issued by the platform that took your payment:
- App Store (in-app purchase): Request the refund directly from Apple at reportaproblem.apple.com. VoiceTube cannot refund Apple-side charges.
- Google Play (in-app purchase): Request the refund from your Google Play order page, or contact Google Play support.
- VoiceTube website (credit card): Email our support team at [support email] — we will process this refund directly.
When you contact us, please include
- Registered email (your VoiceTube account)
- [Order number] or the charge date and amount
- Purchase platform (App Store / Google Play / Web)
- Last 4 digits of the credit card (Web credit card only)
- Reason for the refund request
We typically reply and process within 3–5 business days. For instalment payments, your bank statement may keep showing the charge after the refund is approved — the reversal usually appears on the following statement.
If you are unsure which plan you have, please tell us your registered email and we will check from our side.