Why Did I Fail the Challenge?

Common reasons for failing the "Video Lesson Challenge Day":

1. Did not complete a video lesson

2. The Smart Review unit did not reach two stars or above

3. If the course is finished ahead of the challenge deadline, when selecting another old course to study, the review unit was not entered for study, or did not reach two stars or above.

Common reasons for failing the "Tutor Lesson Challenge Day":

1. On the challenge day, if you do not proactively book and use a tutor lesson, enter the classroom but do not complete the full 25 minutes, arrive more than 15 minutes late, leave more than 15 minutes early, or are absent the entire time, none of these will be recognized as completing the lesson and will be deemed a challenge failure.

2. The number of times a tutor lesson can be cancelled is 1/3 of the plan. When the number of cancellations reaches zero, you will be unable to cancel an already-booked lesson; if you do not attend, it will be deemed a challenge failure, so please use cancellations with discretion.

*** Before the challenge deadline expires, challenge day tasks may** NOT take leave or be completed early/late!***

If you are unsure about, or unable to determine, the reason your account shows a challenge failure, you may email the Hero service inbox at hero@voicetube.com at any time to consult a specialist for assistance.

Our customer service specialists are happy to help you clarify the reasons for a challenge failure, but cannot grant any leniency or compensation once the cause is attributed to factors "not caused by our Hero course team."

When Will I Know the Challenge Failed?

Each challenge day will begin system evaluation around 00:10 the following early morning. The time the evaluation is completed depends on the system load at that moment, so the challenge status will not change immediately on the same day. We recommend checking during the daytime the next day.

❗️❗️Reminder: The system is under no obligation to send study notifications. Challengers must take care to keep track of challenge days themselves and check whether tasks have been completed.❗️❗️

What Happens After a Challenge Failure?

Your "My Challenge" page will display "Challenge Failed" and the related "Challenge Failure Date" information.

However, you can still continue to use the course units normally until the usage period expires. Before the course usage period expires, you retain access rights to the course, and no course operations will be affected.

After a challenge failure, based on the challenge rules explained in Other Notes, if the cause is attributed to factors other than an anomaly in our course system, or you have an objection to the system but fail to report the anomaly within 1 day (24 hours), we regret that we cannot grant any "leniency on challenge eligibility or compensation plan."

A refund for "challenge success" also cannot be applied for.

📝 Note: This article was machine-translated. If anything is unclear, please contact our support team.