If you pay through our company's official website, you agree:
If the contract is terminated within three days from the subscription date, you may notify our customer service personnel of the cancellation and refund through the service email (service@voicetube.com) (based on the time recorded by our company's system), and the fees already paid will be fully refunded.
If the contract is terminated after the period specified in the preceding paragraph but before reaching one-third of the plan period selected by the user, calculated from the subscription date, fifty percent of the fees already paid will be refunded.
If the contract is terminated after exceeding one-third of the plan period selected by the user, calculated from the subscription date, the course fees already paid will not be refunded in full.
Except as provided in this article or for reasons attributable to our company, if a user claims cancellation and refund, our company shall return the unused portion of this service's price in accordance with the provisions of this article, and may deduct thirty percent of the amount returned as a penalty.
After receiving the user's cancellation and refund notice, and confirming that the refund request is made by the user in person and complies with the refund regulations, our company will, after deducting necessary costs and expenses, return the relevant amount to the user via cash transfer or credit card refund within seven to ten business days, calculated from when the refund procedure application process and documentation are complete.
VoiceTube subscriptions renew automatically. "Auto-renew" will be processed within 1–3 days before the subscription expiration date, and the charge will be made through the credit card account linked by the user.
If you use in-app purchase payment through the Apple Store or Google Play: please follow the refund process specified by the Apple Store or Google Play.
Before meeting the refund eligibility and applying for a refund, please be sure to first log in to the bottom of the My Plan page and press the "Cancel Subscription" button to avoid the next subscription period auto-renewing.
If you meet the subscription refund deadline criteria, please use the VoiceTube Web Subscription Plan Refund Application to complete the refund documentation submission and application.
(Once again, we remind you: if you no longer need the plan to auto-renew for the next period, please be sure to perform "Cancel Subscription" yourself first, and then proceed with the refund application!)
＊A reminder: if the order at the time of the original course purchase was a "company account" and you wish to apply for a refund:
According to the provisions of the government's profit-seeking enterprise tax law, after completing the refund documentation submission and application, we will send you a "Refund Credit Note Notification" email. Please follow the instructions in the email to complete the company seal stamping on the credit note, and send it back to us via email, so that we can proceed with the subsequent refund operation!
📝 Note: This article was machine-translated. If anything is unclear, please contact our support team.