How do I pay at a convenience store?
Convenience store code payment: After you complete the checkout process, the system will generate a "code" and email it to the contact email you provided. Please use this code to pay at one of the four major convenience stores (7-11, FamilyMart, Hi-Life, and OK) before 23:59 the next day. Once the course begins, we will send you a notification email and you can start learning. No additional handling fee is charged for payment at convenience stores.
How long will it take to receive my invoice after I apply for one?
Invoice processing takes 2-3 business days. If you still have not received it, please email the Vclass service mailbox at vclass@voicetube.com, and a customer service specialist will assist you as soon as possible.
Are there any subsidies or discounts for low-income families?
We offer free learning courses for students from low-income families!
Vclass hopes to provide free learning to low-income households in Taiwan, so that you too can learn alongside the teacher without any burden. If you have such a need, you can provide a photocopy of the low-income household certification document (not a financial-hardship certificate) issued for the current year by each municipality, local government, or its authorized township/district office, with the applicant's name noted in the remarks field as required by the format.
Those in need can email the above documents to the Vclass service mailbox: vclass@voicetube.com. The Vclass team will conduct an internal review, and once approved, we will contact you again and activate your access.
📝 Note: This article was machine-translated. If anything is unclear, please contact our support team.