Purchase & Payment

How do I make a purchase?

  Step1: Click "Buy Now"   Step 2: Fill in your payment information    Step3 : Payment page The email you enter here will be the email you use to log in for classes later. Please make sure you are able to log in to this email and receive messages, so that activation can be completed afterwards.   Step 4 : Before checking out, carefully confirm that all of your payment information is correct   Step 5: After payment, click "Copy Order Number," then click to go to the FB group and answer the join questions (that is, your order number and registration email) Special reminder 1: If you are a student who chose convenience store payment, don't forget to complete the payment before 23:59 midnight the next day — only then is your purchase successful! Special reminder 2: If you want to use the Atome first-purchase offer, when you are about to check out with Atome, remember to select the Vclass exclusive coupon under the discount code/coupon section!         📝 Note: This article was machine-translated. If anything is unclear, please contact our support team.

Translate the text: Convenience Store Payment, E-Invoices, and Other Offers

How do I pay at a convenience store? Convenience store code payment: After you complete the checkout process, the system will generate a "code" and email it to the contact email you provided. Please use this code to pay at one of the four major convenience stores (7-11, FamilyMart, Hi-Life, and OK) before 23:59 the next day. Once the course begins, we will send you a notification email and you can start learning. No additional handling fee is charged for payment at convenience stores.   How long will it take to receive my invoice after I apply for one? Invoice processing takes 2-3 business days. If you still have not received it, please email the Vclass service mailbox at vclass@voicetube.com, and a customer service specialist will assist you as soon as possible.   Are there any subsidies or discounts for low-income families? We offer free learning courses for students from low-income families! Vclass hopes to provide free learning to low-income households in Taiwan, so that you too can learn alongside the teacher without any burden. If you have such a need, you can provide a photocopy of the low-income household certification document (not a financial-hardship certificate) issued for the current year by each municipality, local government, or its authorized township/district office, with the applicant's name noted in the remarks field as required by the format. Those in need can email the above documents to the Vclass service mailbox: vclass@voicetube.com. The Vclass team will conduct an internal review, and once approved, we will contact you again and activate your access. 📝 Note: This article was machine-translated. If anything is unclear, please contact our support team.

Refunds and Cancellations

Can I get a refund after purchasing a course? If you "have not watched the official paid course units (excluding the course demo unit and Intro)," Vclass will provide a refund tier based on the actual price of the course you purchased and the time point of your refund request, as follows: If you purchased the course "after the official course start date": 1. A 100% full refund is available within 7 days of purchase 2. A 30% refund is available within 8-14 days of purchase 3. Refund requests will not be accepted after 15 days (inclusive) of purchase If you have a refund request, please fill out the refund form: https://forms.gle/v1gsTQ8gGzaXd2189 Please note that the refund process takes 2~3 business days. If you wish to repurchase after the refund, please be mindful of the work schedule to avoid missing limited-time promotions. 📝 Note: This article was machine-translated. If anything is unclear, please contact our support team.