Can I get a refund after purchasing a course?
If you "have not watched the official paid course units (excluding the course demo unit and Intro)," Vclass will provide a refund tier based on the actual price of the course you purchased and the time point of your refund request, as follows:
If you purchased the course "after the official course start date":
- A 100% full refund is available within 7 days of purchase
- A 30% refund is available within 8-14 days of purchase
- Refund requests will not be accepted after 15 days (inclusive) of purchase
If you have a refund request, please fill out the refund form: https://forms.gle/v1gsTQ8gGzaXd2189
Please note that the refund process takes 2~3 business days. If you wish to repurchase after the refund, please be mindful of the work schedule to avoid missing limited-time promotions.
📝 Note: This article was machine-translated. If anything is unclear, please contact our support team.