What should I do if I forget my password?
Please click the link and follow the instructions to enter your registered Email to reset your password.
I clicked to join the Facebook group, why haven't I been added yet?
The Facebook group for each course is manually reviewed. Since there are a large number of students, we kindly ask for your patience~
We also remind you to be sure to answer the Facebook group entry questions, and include the email you used to register for Vclass and your order number, so we can verify your identity!
Why hasn't customer service replied to me?
Customer service will reply within 1-2 business days after you send your email (not including the same day and public holidays). Our business hours are Monday to Friday, 10:00-19:00. Thank you for your patience~
Can I share my course account with others?
The Vclass user account, password, and associated benefits are for the sole use and enjoyment of that user and may not be shared with others; each course purchase is only for "viewing by the single purchasing user."
Vclass regularly checks for violations. If a user violates the above agreement and remains unresponsive to advice, Vclass has the right to terminate the account service and may pursue legal action and seek compensation for any damages and infringement caused by such conduct, in order to protect the rights of the teacher and other users.
📝 Note: This article was machine-translated. If anything is unclear, please contact our support team.