Home Login and course issues

Login and course issues

Jessica Hsu
By Jessica Hsu
• 6 articles

Account, Community & Customer Service

What should I do if I forget my password? Please click the link and follow the instructions to enter your registered Email to reset your password.   I clicked to join the Facebook group, why haven't I been added yet? The Facebook group for each course is manually reviewed. Since there are a large number of students, we kindly ask for your patience~ We also remind you to be sure to answer the Facebook group entry questions, and include the email you used to register for Vclass and your order number, so we can verify your identity!   Why hasn't customer service replied to me? Customer service will reply within 1-2 business days after you send your email (not including the same day and public holidays). Our business hours are Monday to Friday, 10:00-19:00. Thank you for your patience~   Can I share my course account with others? The Vclass user account, password, and associated benefits are for the sole use and enjoyment of that user and may not be shared with others; each course purchase is only for "viewing by the single purchasing user." Vclass regularly checks for violations. If a user violates the above agreement and remains unresponsive to advice, Vclass has the right to terminate the account service and may pursue legal action and seek compensation for any damages and infringement caused by such conduct, in order to protect the rights of the teacher and other users.     📝 Note: This article was machine-translated. If anything is unclear, please contact our support team.

Last updated on May 29, 2026

What software and hardware equipment do I need for the lessons?

  1. Hardware: Vclass courses are compatible with desktop computers, laptops, and mobile phones (Android and iOS systems). If users cannot confirm whether their device is supported, please make good use of the free trial course to verify service quality.   2. Operating System: This course supports the following platforms and minimum supported operating systems: Web supported operating systems: Windows 10 / Mac OS 10.13 Android supported operating system: Android 7.0  iOS supported operating system: iOS 12    3. Browser: Currently, this service only supports Google Chrome as the browser for desktop and laptop computers. Version 78 and above are supported, and we recommend updating to the latest version.   4. Internet Connection: As a necessary facility for using this service, users agree to bear the costs and equipment required for internet connection on their own.   5. Other Restrictions: This service may integrate with online streaming software or platforms and other solutions to provide you with a more complete and smooth service. Vclass only performs integration and citation in accordance with the specifications of each such software platform. If you suffer any actual damage caused by data errors, network delays, or interruptions arising from your use of these partners' services, the Company will make every effort within a reasonable scope to cooperate in handling the matter and protect your rights and interests.   The above minimum versions will be updated annually according to the corresponding system updates, so please pay attention to update information. 📝 Note: This article was machine-translated. If anything is unclear, please contact our support team.

Last updated on May 29, 2026

Translation: How do I authenticate and log in to my course after purchasing it?

Since Vclass now has its own dedicated learning platform, there will be two methods:   1. Taking classes on the Vclass website Step1. After purchasing the course, you will receive a "Purchase Success Email", 2020-12-21 4.37.19.png Step2. Go to the Vclass homepage  https://vclass.voicetube.com/ , and check My Courses mceclip0.png Step3. Enter the course to start learning mceclip1.png (The course names below are for illustration only) After purchasing the course, you will receive three emails, namely the "Welcome Email" and the "Purchase Success Email".   __2020-06-02 2.54.17.png   A. Welcome Email: Welcomes you to join, and lets you view the syllabus B. Purchase Success Email: Contains your order number and various information, as well as the steps to activate access     A. Welcome Email __2020-06-02 1.10.07.png  B. Purchase Success Email 2020-12-21 4.37.19.png    The Purchase Success Email contains your order number. After copying it, you can click "Go to the FB Group", click Join, and answer the group entry questions. For the entry questions, please provide your order number and registered email.     After your access is activated, you can log in to the platform to watch the trial teaching videos, and once the course begins, you can log in to take classes.     📝 Note: This article was machine-translated. If anything is unclear, please contact our support team.

Last updated on Jun 04, 2026