"Trial Course":
As long as you log in to your VoiceTube account, you can enjoy one free trial of the trial course 【video lesson】 + 【tutoring class (25 minutes)】
(if you book a trial tutoring class, the booking cannot be cancelled, and no additional compensation for the trial course will be provided.)
"Cancel a Class":
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To reschedule a class, please cancel the class on the VoiceTube Hero course page at least 3 hours before the class starts, and book a new class;
If the class is not cancelled at least 3 hours in advance, that day's class count will be deducted to compensate the teacher for preparation time. -
The number of class cancellations is 1/3 of the tutoring courses.
For example: a 48-class tutoring course has 16 class cancellations.
Purpose of using cancellations: to give users the flexibility to cancel and change classes.
Please allocate and plan them yourself.
Once the cancellation count reaches zero, the cancellation service will no longer be provided.
Currently, the related processes of "booking a class" and "cancelling a class" are only available on the computer web platform.
"Late Arrival":
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After a class has been booked, if you cannot attend within the class time, please cancel the class yourself on the course page.
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Booking a class within one hour before the class starts up to 15 minutes before the class is a last-minute booking, which requires the teacher's acceptance to be successful.
If the teacher does not accept the booking, "Booking Failed" will be displayed. -
If the user is more than 15 minutes late without reason, the teacher will no longer wait, and that day's class will be deducted; conversely, if the teacher is more than 10 minutes late, the user will be compensated with one class.
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If the user enters the class within 15 minutes of being late, the class will still end at the originally scheduled time; conversely, if the teacher is late, the class count will be made up.
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If there are special circumstances, please proactively contact customer service and provide a relevant operation recording as proof, and we will arrange the best coordination for both parties.
"Refund":
(1) If you wish to terminate the contract within 3 days from the purchase date without having used the service, the course fee paid will be fully refunded.
(2) If, counting from the purchase date, no more than one-third of the purchased plan period has elapsed, terminating the contract will refund 50% of the course fee paid.
If the company proves that the contract termination is attributable to reasons caused by the consumer, the company may also deduct a 30% penalty from the refunded amount.
(3) If, counting from the purchase date, more than one-third of the purchased plan period has elapsed, terminating the contract will not refund the course fee paid.
Calculation standard for one-third of the total course time:
| 3-month course | No more than 1 month |
|---|---|
| 6-month course | No more than 2 months |
| 12-month course | No more than 4 months |
"Customer Service":
The VoiceTube Hero tutoring class system customer service only provides service during the tutoring class and
assists with problems that occur during the class.
It only provides assistance with questions about video lessons and operational issues;
If it is a VoiceTube Hero video lesson issue, please write to the customer service email (hero@voicetube.com)
or give feedback on the video lesson page, thank you.
"Other":
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We are a legally registered company.
If you need to apply for a proof of attendance, please write to the customer service email (hero@voicetube.com) after the course ends to apply for a course certificate as proof.
If the course has not yet ended, we are unable to assist with the application. -
If an order requires a company invoice, please correctly enter the information when purchasing the course: your company's full name, tax ID number, Chinese name, and company address.
The invoice will be sent by email to the purchaser's mailbox.
📝 Note: This article was machine-translated. If anything is unclear, please contact our support team.