Tutoring Course Q&A
Q1: Are the classes one-on-one?
A: That's right — the entire course is one-on-one teaching, completely centered on the Hero video lesson materials.
Because it is one-on-one tutoring, the teacher can correct the student's pronunciation or usage errors in real
time.
When you come across new words you don't understand, you can also ask the teacher to type them out for you on
the spot!
Q2: What equipment or software do I need to take the course?
(🚫🚫 Currently, taking classes via mobile App / mobile web is not supported 🚫🚫 )
A: The computer system requirements are:
1. Broadband internet connection (ADSL 1M; 5M or above is preferable).
2. Headphones with two earpieces / microphone — anything priced at around NT$150 or above from a store will do.
3. Google Chrome browser, version 80 or above is supported.
Q3: Can I find out my English level?
A: Before purchasing the course, you can take a free English proficiency test on the Hero official website,
and then, based on your test results, take a free video lesson and a trial tutoring class.
(✋✋ Please note that once you book a trial tutoring class, you cannot cancel or fail to attend it.
If you cancel or do not attend, you will not be able to book a trial tutoring class again ✋✋)
Q4: Can I find out what my English level is?
A: You will get the results immediately after completing the proficiency test on the official website
(the test can only be taken on a computer).
Q5: How long is each class, and what are the available class time slots?
A: Each class is 25 minutes long.
Please use the online booking system to choose your class time slot.
Combined with the Hero video lesson materials, your learning results will improve rapidly.
The teachers' class hours are Monday to Sunday, 6:00 - 23:30, with a class time slot every half hour.
(The last class time slot is 23:00 - 23:30.)
Q6: Are there extra charges for the materials?
A: The course materials are paired with the Hero video lessons, so the related Hero video lesson materials will be
provided at no extra charge — no separate purchase is needed.
Q7: Can I customize the materials for the tutoring class?
A: The tutoring classes are all based on the video lessons, so the materials cannot be customized, nor can you provide
your own materials for the teacher to use in class!
＊The course materials and related resources are all provided by VoiceTube for use in online teaching.
The materials used during the course are only for students to use during class,
and any downloading, photocopying, public distribution, or reproduction for non-learning purposes is not
permitted.
Q8: When can I download the class recording video / the teacher's class notes?
A: The recorded video of the live speaking class and the teacher's notes will only be available for download after they
finish uploading, 60-120 minutes after the class ends.
Q9: Can I choose different teachers?
A: Of course. Except for the first trial class, which is arranged by the system,
after officially purchasing the course, users can go to the course page themselves to choose the class date,
time,
and teacher.
Each teacher records the class progress and situation every session, so the next class's teacher can review it at
any
time, and there will be no continuity issues.
Please make good use of our system, because this is the most convenient and self-directed learning interface — no
need to go through anyone else.
You can flexibly arrange your class times and teachers, and through uninterrupted conversations with teachers,
you can make speaking English a habit, naturally becoming more and more fluent, doubling and redoubling your
learning results.
Q10: Can I always take classes with only one particular teacher?
A: Online class selection is fair, so we cannot guarantee that users can choose the same teacher for every class.
All our classes are open for users to choose their own teacher, but each teacher can only teach one user per time
slot.
Once a teacher has been chosen, they will no longer appear in the menu.
Therefore, if you have a particular teacher you prefer, we recommend selecting your class early.
That said, all our teachers are excellent,
so we recommend that everyone try listening to the teaching methods of different teachers.
Q11: How are the tutoring classes charged?
A: Simply purchase a Hero system course + tutoring class plan. Compared with traditional tutoring, it offers higher
learning results and saves much more money —
it is absolutely a learning method that's worth far more than its price!
(See the course plan purchase link)
Q12: Can the class times vary? Or do they have to be fixed time slots?
A: Our class hours are 06:00~23:30 every day.
You need to book a class at least 15 minutes before it starts, and you can book a class at any time.
Because you can only book 4 classes at a time, we recommend fixing your class times,
so that when the time comes, you'll have the mental preparation of "I'm going to take my English class."
Besides having a good teacher, learning still depends on your own determination, especially when it comes to
English ability.
Taking classes can quickly improve your listening and speaking skills, but wouldn't it be a shame to waste class
time
memorizing vocabulary?
Appropriate previewing and reviewing are also very important!
Q13: Can I take speaking classes while I'm abroad?
A: Of course! As long as you have a computer, internet, and headphones, the whole world is your English classroom.
Whether you live abroad, study overseas, or are on a short business trip, as long as you can ensure a certain
level of
internet quality and meet the computer system requirements,
you can continue your courses anytime, anywhere.
Q14: What should I do if I encounter a system malfunction?
A: If you encounter a system malfunction during a tutoring class, please use the 'customer service icon in the bottom
right' mceclip1.png to ask customer service.
If you're waiting in the classroom and the teacher doesn't show up: if the teacher isn't there, you can click the
customer service button, leave a message, and then leave.
Customer service will handle it once they're on duty.
(Tutoring class system customer service hours: 08:00-23:00)
Q15: What should I do if a teacher cannot teach due to personal reasons such as sick leave or personal leave?
A: If the booked teacher is suddenly unable to teach, that class will be canceled directly by the teacher, with no
deduction of class count or cancellation count.
The system will also send a 'Teacher Canceled Class' / 'Booking Failed' notification email, and you will need to
book
the tutoring class again.
Q16: What other class cancellation situations might I encounter?
A: If a class is stopped because the teacher's area encounters unavoidable issues such as a typhoon, flooding, or an
earthquake, or during a temporary holiday declared by the local government, that class will be canceled directly by
the teacher, with no deduction of class count or cancellation count.
The system will also send a 'Teacher Canceled Class' notification email, and you will need to book the tutoring
class
again.
Q17: Can I cancel a class? Is there a limit on the number of cancellations?
A: You can cancel a class. Each account's number of class cancellations is 1/3 of the plan's tutoring classes, and
please
be aware of the following class cancellation rules:
・A booked class can be canceled more than 3 hours before the class start time, which will deduct 1 cancellation count.
・A booked class canceled within 3 hours of the class start time is treated as a cancellation for cause, deducting 1
class from your class count,
while the cancellation count remains unchanged.
- Cancellation counts and rules for add-on tutoring classes:
・Adding 1 class: cancellable class count +1
・Adding 5 classes: cancellable class count +2
・Adding 10 classes: cancellable class count +4
・The cancellation rules are the same as the class cancellation rules above.
Q17-1: Something came up and I can't attend. Can I cancel a class I've already booked?
A: If you need to reschedule a class, please go to the Hero course page and cancel the class more than 3 hours before it
starts;if you do not cancel the class more than 3 hours in advance, that day's class count will be deducted to
compensate the teacher's preparation time.
The number of class cancellations is 1/3 of the tutoring classes.
For example: a 48-class tutoring course has 16 cancellation counts.
Q17-2: What happens if I booked a class but forgot to attend?
A: If you do not cancel the class more than 3 hours in advance or you are absent, that day's class count will be
deducted to compensate the teacher's preparation time.
Q18: What should I do if I suddenly want to schedule a class on the same day?
A: If you suddenly have free time to take a class and haven't scheduled a class that week, you can book on the course
page at the latest 15 minutes in advance; if you already have a booked class, please cancel the original booking first,
then book a new time slot.
Q19: Can I go online with a smartphone and take classes on my phone?
A: Currently, Hero tutoring classes are only available on computers.
We plan to open up a smartphone class system in the future.
Q20: Can I enter the tutoring class screen early?
A: Yes, you can! Before class, please enter the classroom five minutes early.
The classroom will display the following screen:
↑↑↑↑↑↑↑
Please stay on this screen and don't do anything, (if a microphone and camera prompt window appears, please click
"Allow"). Once the teacher enters the classroom, you can communicate and talk right away.
Q21: How does a class roughly proceed?
A: Based on the video lesson you choose, the teacher will discuss the vocabulary that appears in the lesson video and
practice its usage,and conduct relevant discussions on the video content, so you can practice how to use words and
phrases in conversation,as well as express your own opinions and ideas in spoken English.
(We recommend taking a free trial tutoring class to understand the teaching method and process.)
Q22: I don't want to take Hero's video lessons. Can I buy only the one-on-one tutoring classes separately?
A: We're very sorry. Since VoiceTube Hero tutoring classes are all based on VoiceTube Hero lesson videos,
we do not offer the tutoring classes for sale separately.
Q23: Are class records kept? Can I download the class record files?
A: You can download the course material files with the teacher's notes within three days after finishing class;
if the class was recorded, you can also download the class recording file within three days.
(After three days, downloads are no longer possible, and we regret that we can no longer provide the class video
or the materials used in class.)
Q24: Does the teacher record the class?
A: Currently, the system automatically records once the class start time begins counting, and teachers are also reminded
to record during class.
However, teachers may occasionally forget by accident 😢, so we recommend that you remind the teacher at the
start of class 🥰.
Q25: Can I review the videos of tutoring classes I've already taken?
A: Yes, you can!
We recommend that within three days of finishing class, you download the course materials and class recording file
yourself to keep for later review!
Q26: How many tutoring classes can I book at once? How many days ahead can I book classes?
A: You can book 4 classes at a time; you can book tutoring classes up to 35 days in advance!
📝 Note: This article was machine-translated. If anything is unclear, please contact our support team.
