The Tutoring Course Does Not Support Classes on Mobile App or Tablet Devices!
Device testing URL for classes: https://student-center.hi-tr.com/DeviceTesting
To achieve the best connection quality for the tutoring course, we recommend that you use:
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Broadband internet + laptop or desktop equipment + a quiet environment
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During class, please remember to set your phone to silent or vibrate mode to maintain class quality.
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Please refer to the following equipment requirements and software.
If you have any questions, you are welcome to email or call us:
|Taking Classes Using a Windows Environment|
| Computer Specs | Dual-core 1.8G or above CPU, 4G or above memory |
|---|---|
| Operating System | Windows 7 or above |
| Browser | Chrome ( preferably the latest version, as web component support is higher ) |
| Headset | Test yourself in the Windows sound test to first rule out headset issues ( How to test a microphone in Windows ） |
| Internet Speed | Broadband internet connection (ADSL, 64K or above is preferable). ( Internet connection quality test ) |
| Pre-Class Environment | During class, try not to open software or web pages unrelated to the class. |
| Pre-Class Environment | Additionally, for lower-performance computers, we recommend restarting the computer before class. |
| Pre-Class Environment | During class, please do not share your internet bandwidth with others. |
|Taking Classes Using a Mac OS Environment|
| Computer Specs | Dual-core 1.8G or above CPU, 4GB or above memory |
|---|---|
| Operating System | Version OS 10.12.1 or above |
| Browser | Chrome ( preferably the latest version, as web component support is higher ) |
| Headset | Before class, please first make sure the speakers are not muted, and run a test to first rule out headset issues |
| Internet Speed | Broadband internet connection (ADSL, 64K or above is preferable). ( Internet connection quality test ) |
| Pre-Class Environment | During class, try not to open software or web pages unrelated to the class. |
| Pre-Class Environment | Additionally, for lower-performance computers, we recommend restarting the computer before class. |
| Pre-Class Environment | During class, please do not share your internet bandwidth with others. |
If you have prepared the above environment, you may test it in advance. Thank you.
Before class, please confirm whether the internet signal is stable and smooth.
During that class, if you experience an internet disconnection, please immediately report it to customer service and test your bandwidth.
If the issue is due to unstable client-side internet / version abnormalities or similar situations, no make-up class will be provided.
📝 Note: This article was machine-translated. If anything is unclear, please contact our support team.