Applies to users who purchased in 2025-2026
- Three-day cooling-off period: VoiceTube Hero users are entitled to a 3-day cooling-off period. Within 3 days from the payment date, the course fee will be fully refunded interest-free. （What counts as three days: purchase on 01/01, 01/01 is the first day, 01/02 is the second day, 01/03 is the third day）
- Contract termination and refund explanation:
Calculated from the payment date, if less than one-third of the total course period has elapsed, 50% will be returned.
"50% of the payment amount returned" = "the total refund amount."
Assume: you purchase a six-month plan: NT$ 6000
If you apply for a refund more than three days after the cooling-off period, the calculation is
"6000*50%=3000"
3000 is the amount you will be refunded.
- If you decide to request a refund within three days, please fill out the form below, and a dedicated representative will handle the refund for you.
🚫🚫 If the purchase is more than three days old, a full refund will not be granted. 🚫🚫
（What counts as three days: purchase on 01/01, 01/01 is the first day, 01/02 is the second day, 01/03 is the third day）
- Within three days of purchasing the course (including holidays), you are eligible for a full refund, based on the time you submit the form.
For example:
2026/01/11 Purchase
2026/01/12-13 Submitting an application falls within the cooling-off period (counts as within three days)
2026/01/14 Submitting an application will be calculated based on the purchased course plan period (already exceeds three days)
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If the usage period exceeds three days after purchase but has not exceeded one-third of the course usage period, to apply for a partial refund, please fill out the form below, based on the time you submit the form.
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Credit card and LINEPAY refunds will be reversed directly!
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For ATM and CVS (convenience store transfer), please provide your passbook to facilitate the refund process.
❗️❗️Once the financial refund is completed, your course access will be closed immediately.❗️❗️
The refund process takes** 5-7 business days**, so please be patient.
For users applying with a company invoice, a "credit note" will need to be returned (customer service will send it via email to the email address the user used when applying for the refund). The refund process will proceed after the "credit note" is received.
The refund processing time is the application date (based on the email sending time) + 7 days. Within 7 days, the postmark serves as proof; if exceeded, the original credit note will be voided, and the refund amount will be recalculated.
📝 Note: This article was machine-translated. If anything is unclear, please contact our support team.