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Subscription, Payment & Refund

Jessica Hsu
By Jessica Hsu
• 6 articles

VoiceTube Hero Refund Process and Important Notes

Applies to users who purchased in 2025-2026 - Three-day cooling-off period: VoiceTube Hero users are entitled to a 3-day cooling-off period. Within 3 days from the payment date, the course fee will be fully refunded interest-free. （What counts as three days: purchase on 01/01, 01/01 is the first day, 01/02 is the second day, 01/03 is the third day） - Contract termination and refund explanation: Calculated from the payment date, if less than one-third of the total course period has elapsed, 50% will be returned. "50% of the payment amount returned" = "the total refund amount." Assume: you purchase a six-month plan: NT$ 6000 If you apply for a refund more than three days after the cooling-off period, the calculation is "6000*50%=3000" 3000 is the amount you will be refunded.   - If you decide to request a refund within three days, please fill out the form below, and a dedicated representative will handle the refund for you. 🚫🚫 If the purchase is more than three days old, a full refund will not be granted. 🚫🚫 （What counts as three days: purchase on 01/01, 01/01 is the first day, 01/02 is the second day, 01/03 is the third day）   - Within three days of purchasing the course (including holidays), you are eligible for a full refund, based on the time you submit the form. For example: 2026/01/11         Purchase 2026/01/12-13   Submitting an application falls within the cooling-off period (counts as within three days) 2026/01/14         Submitting an application will be calculated based on the purchased course plan period (already exceeds three days)   - If the usage period exceeds three days after purchase but has not exceeded one-third of the course usage period, to apply for a partial refund, please fill out the form below, based on the time you submit the form. - Credit card and LINEPAY refunds will be reversed directly! - For ATM and CVS (convenience store transfer), please provide your passbook to facilitate the refund process. ❗️❗️Once the financial refund is completed, your course access will be closed immediately.❗️❗️ The refund process takes** 5-7 business days**, so please be patient. For users applying with a company invoice, a "credit note" will need to be returned (customer service will send it via email to the email address the user used when applying for the refund). The refund process will proceed after the "credit note" is received. The refund processing time is the application date (based on the email sending time) + 7 days. Within 7 days, the postmark serves as proof; if exceeded, the original credit note will be voided, and the refund amount will be recalculated.   📝 Note: This article was machine-translated. If anything is unclear, please contact our support team.

Last updated on May 29, 2026

Course Invoice Related

All Voicetube Hero course invoices are uniformly issued after the course is purchased. If the "company invoice" option was selected at the time, a printable invoice file will be emailed directly to the purchaser's email address, and the user can download and print it directly from the email. Voicetube Hero personal invoices have four options 1. Donate Invoice 2021-02-26 2.49.30.png - Or directly enter a love code (love code list: Ministry of Finance E-Invoice Integration Service Platform） 2. Electronic Invoice 2021-02-26 2.49.41.png - You can choose to store the invoice in the "Voicetube member carrier", "Citizen Digital Certificate", or "mobile barcode carrier" - If you choose to store the invoice in the "Voicetube member carrier" and need proof of course purchase, you can email our service inbox to apply. The email subject and body should be as follows: - Subject: Course Purchase Proof Application - Body: Purchaser's email: Purchaser's phone: Order number: And state any required notes. We will reply within five to seven business days. - If the invoice wins a prize, after the draw we will send a "Voicetube Hero Uniform Invoice Prize Notification" and ask you to return the required information so that we can mail the paper electronic invoice. This takes seven to ten business days. - Citizen Digital Certificate: 16 characters in length, composed of 2 upper/lower case letters plus 14 digits 2021-02-26 2.50.02.png - Mobile barcode carrier: fixed length of 8, in the format of 1 forward slash "/" plus 7 characters composed of plus signs, minus signs, periods, digits, and upper/lower case letters 2021-02-26 2.49.54.png 3. Company Electronic Invoice 2021-02-26 2.50.11.png  - Invoice title: Please be sure to fill in the correct company name - Unified business number: Please be sure to fill in the correct unified business number - Company address: Please be sure to fill in the complete company address (To save paper and support environmental protection, paper company invoices are no longer provided. **If you choose "company invoice", a printable invoice file will be emailed directly to the purchaser's email address, and the user can download and print it directly from the email (subject: "Company Name" Electronic Invoice Issuance Notification (Invoice Number)). 📝 Note: This article was machine-translated. If anything is unclear, please contact our support team.

Last updated on Jun 04, 2026

How do I purchase a course? Can I pay in installments?

  ＊Currently, neither group-buy nor subscription plans support installment payments, so please be aware of this when purchasing!   After registering or logging in to your VoiceTube account, select the course plan you wish to purchase and fill in your order information. There are four payment methods: LinePay, credit card, ATM transfer, and convenience store code payment. _____.png - LinePay: If you purchase on a computer, you need to scan a QR Code to make the payment; if on the mobile Web, it will switch directly to your LINE to make the LinePay payment. After the payment is completed, you can start using the course immediately. 2020-07-15 3.26.00.png 2020-07-15 3.26.25.png - Credit card: Choose to pay in full at once with a credit card online, or pay by credit card installment, fill in the credit card information, and after the payment is completed, you can start using the course immediately. 2020-07-15 3.06.23.png The banks that support installment payments are: E.SUN, Taishin, and CTBC (only these three banks offer zero interest). ( VISA debit cards cannot be used for installments ) 2020-07-15 3.07.33.png - ATM transfer: After you complete the checkout procedure, you can choose the bank for the transfer yourself, and the system will generate a "virtual account number" exclusive to this order. Please complete the transfer within 24 hours, and wait half a day to one day before you can start the course. 2020-07-15 3.13.41.png 2020-07-15 3.14.10.png - Convenience store code payment: Amounts over NT$20,000 cannot use convenience store payment! (Tax can only go up to NT$30,000) 2020-07-15 3.16.16.png 2020-07-15 3.16.55.png After you complete the checkout procedure, the system will generate a "code", and the payment code email will be sent by the system to the payer's email. 2020-07-15 3.17.23.png The email will contain payment instructions for the four major convenience stores. Please use this code to pay at the four major convenience stores (7-11, FamilyMart, Hi-Life, and OK) within 24 hours. Convenience store payment option instructions—just follow the prompts to complete the payment: 【7-11 ibon】Please tap "Payment". 7-11 ibon payment process. 【FamilyMart FamiPort】Please tap "Payment". FamilyMart FamiPort payment process. 【OK Mart OK-go】Please tap "Payment". OK Mart OK-go payment process. 【Hi-Life Life-ET】Please tap "Payment, Collection". Hi-Life Life-ET payment process And wait half a day to one day before you can start the course. No additional handling fee is charged for convenience store payment. 📝 Note: This article was machine-translated. If anything is unclear, please contact our support team.

Last updated on Jun 05, 2026