How do I switch subscription plans?
Currently, APP and WEB subscriptions cannot be switched to other plans 'before expiration'.
If you need to switch subscription plans, please note the following statements and operation methods:
1. The original subscription plan is not eligible for a refund.
2. You must first cancel your subscription on your own through the computer web version cancel subscription at least
three days before the original subscription plan expires, and only after the original subscription has expired can
you re-select a new subscription plan!
For example: If the [Hero Three-Month Plan] subscription expires on 1/1, at least three days before expiration, please
first cancel your subscription on your own through the computer web version cancel subscription, and after 1/2 you can
use the same subscription account email to switch the subscription plan to the [Hero Six-Month Plan].
1. When switching between Hero plans with different durations, the total number of Hero video lessons will accumulate.
Tutoring lessons cannot accumulate in total class count, so please be sure to use up your tutoring lessons properly
before the subscription deadline!
For example: The total number of [Three-Month Hero video lessons] is 48 lessons.
After correctly switching the subscription to [Six-Month Hero video lessons], your subscribed Hero plan video lessons
will have 48+96=144 new lessons!
The new lessons will start from Lesson 49 through Lesson 144.
📝 Note: This article was machine-translated. If anything is unclear, please contact our support team.
