VoiceTube Plans & Payment

By Jessica Hsu

• 7 articles

What is VoiceTube Pro?

VoiceTube Pro is a subscription-based English-learning too l that aims at improving your English proficiency with trending videos. With an subscription, you will be entitled to unlimited access to our videos and all the features with the product. Those without an subscription will also be allowed unlimited access to videos; however, the number of lessons and reviews will be limited. Please refer to Pro tab for further information.

Last updated on May 01, 2026

What's the difference between Pro users and free users?

Free users will also allowed unlimited access to videos; however, the number of reviews and oral practices will be limited. Pro users will be entitled to unlimited access to videos. Plus, they will be able to participate in pronunciation challenges free of charge, learn with the AI-based reviews and track learning history. Features such as built-in dictionary and saving words or sentences are not subject to membership.

Last updated on May 01, 2026

What are the different VoiceTube Pro pricing options?

By subscription, we have three packages available for purchase: one-month, six-month and one-year. Get the best prices now! Please refer to Pro tab for further information.

Last updated on May 01, 2026

How do I pay?

In the Pro tab, you can see all the relevant details, as well as the option to purchase. VoiceTube Pro uses in-app purchases, and your purchase will be processed through Google Play or App Store and will be linked to your credit card. * Your credit card will automatically be charged at the beginning of each cycle, and you may cancel at any time.

Last updated on May 01, 2026

Why is there no response after I click to buy (Android users)?

If your phone is a mainland China version device (such as OPPO, Huawei, Xiaomi, etc.), you may encounter a situation where clicking to buy doesn't bring up the Google Play Store purchase message. Please go to "Settings," select "App Management," then "Google Play Store," and find "Background pop-up display" in the relevant settings area. Set it to "Allow." Then return to the VoiceTube app, and you should be able to make the purchase normally.

Last updated on May 01, 2026

My subscription auto-renewed — how to turn off auto-renew and request a refund

My VoiceTube subscription auto-renewed unexpectedly. What should I do? VoiceTube is a subscription service, so before your current plan ends it renews automatically using the payment method you signed up with — this is to keep your learning uninterrupted. If you no longer want to be billed, or you have just been charged for a renewal, please follow these two steps: first turn off auto-renewal so you are not charged again, then request a refund through the platform you originally purchased on. Step 1: Turn OFF auto-renewal (so you are not charged for the next period) Cancel on the same platform you bought the subscription on — only that side stops the charge: - iOS (App Store subscription): iPhone Settings → tap your Apple ID at the top → Subscriptions → find VoiceTube → Cancel Subscription. - Android (Google Play subscription): Open the Google Play app → tap your profile icon → Payments & subscriptions → Subscriptions → select VoiceTube → Cancel subscription. - VoiceTube website (credit card subscription): Sign in to VoiceTube → Account Center → Subscription Management → turn off auto-renewal. You can also email our support team and we will turn it off for you. After cancelling, your current paid period stays active until its end date — you simply will not be charged again. Step 2: Request the refund (route depends on where you paid) Refunds are issued by the platform that took your payment: - App Store (in-app purchase): Request the refund directly from Apple at reportaproblem.apple.com. VoiceTube cannot refund Apple-side charges. - Google Play (in-app purchase): Request the refund from your Google Play order page, or contact Google Play support. - VoiceTube website (credit card): Email our support team at [support email] — we will process this refund directly. When you contact us, please include - Registered email (your VoiceTube account) - [Order number] or the charge date and amount - Purchase platform (App Store / Google Play / Web) - Last 4 digits of the credit card (Web credit card only) - Reason for the refund request We typically reply and process within 3–5 business days. For instalment payments, your bank statement may keep showing the charge after the refund is approved — the reversal usually appears on the following statement. If you are unsure which plan you have, please tell us your registered email and we will check from our side.

Last updated on May 08, 2026

I paid for Pro but the app still shows me as a Free user — what to do

Symptom: payment went through, but Pro features are still locked You completed the Pro purchase on the App Store, Google Play, or voicetube.com, but the app still shows "Free" on your profile, or Pro features (ad-free playback, unlimited vocabulary book, full-sentence translation, etc.) remain locked. In most cases you do not need to cancel or request a refund — the usual causes are: signed in to a different account than the one used to purchase, the receipt has not propagated yet, a "Restore Purchase" is needed, or your plan was bought on the web while you are looking at the app (web Pro and app Pro are not always the same scope). Try the steps below in order. 4-step troubleshooting | Step | What to do | | --- | --- | | 1. Verify the signed-in account | Tap "Me" at the bottom right and check that the email shown matches the one used to pay. Mixing Google, Apple, and Facebook sign-in is the single most common reason — you may be looking at a second account. | | 2. Run "Restore Purchase" | iOS: Me -> Settings -> "Restore Purchase".Android: Me -> Settings -> "Restore Purchase".This re-reads the receipt tied to your Apple ID / Google account. | | 3. Force-quit the app and relaunch | Swipe VoiceTube out of the app switcher, then reopen it. If status still does not update, sign out and sign back in with the same email to refresh the server-side membership state. | | 4. Check where you actually paid | App-store-billed Pro and web-billed Pro are not always the same plan scope. If you bought your Pro on voicetube.com, sign in there and check "My Membership" on the website — the app may not mirror a web-only plan automatically. | When to contact support If none of the steps above work, please reach out and include: - Order number ([ORDER_ID] — shown on your App Store / Google Play / web receipt email) - Purchase date ([YYYY-MM-DD]) - Payment platform (App Store / Google Play / Web) - Email currently signed in to the app ([EMAIL]) A screenshot of the receipt is the fastest way for us to confirm. Related help - Stopping auto-renewal and refund eligibility (article coming soon) - Differences between VoiceTube Web and App plans

Last updated on May 08, 2026