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Personal Information

Jessica Hsu
By Jessica Hsu
• 10 articles

Linking FAQ

How to log in with a different Facebook account? Currently, the platform relies on the account information you have logged in with on the Facebook webpage in your browser or in the Facebook application. You can first log out of the original account in your browser or the Facebook application, select the account you want to use for VoiceTube to log in, and then reopen VoiceTube and tap to log in with Facebook. Can I link other social account connections to the same account? You can link multiple social accounts to the same account, including: Facbook, Google, and Apple accounts ＊Please note that the same social account can only be linked to one VoiceTube account Why can't I link my social account? The same social account can only be linked to one VoiceTube account. Please first confirm whether your social account has already been linked to another VoiceTube account ＊To confirm which VoiceTube account your social account is linked to, please refer to the following steps When logging in, select the social account login method you want to confirm After logging in, go to the member page to confirm the VoiceTube account If it is not the VoiceTube account you want to link, you can choose to unlink the social account under this account, then log in again with the VoiceTube account you want to link, and re-link the social account Why is it not the account I wanted to log in to after logging in with a social account? Your social account may have previously been linked to another VoiceTube account If you want to change the VoiceTube account that your social account is linked to, you can link or unlink the social account on the "Account and Security" page of the member page After unlinking the last social account, I can't log in with a regular email If you chose the social account registration method when registering your VoiceTube account, then your VoiceTube account will not have a password set If you would like to add a password to this account, please tap Forgot Password, and you can reset a new password 📝 Note: This article was machine-translated. If anything is unclear, please contact our support team.

Last updated on May 29, 2026

Phone Number and Verification

How to add a phone number? 1. Please log in to your account on the web version of the member page 2. Select "Account & Security" 3. Select "Add" under phone number 4. Fill in your phone number and press "Send Verification Code" 5. The system will send a verification text message to the phone number you entered. After entering the verification code, you can complete adding your phone number 6. You can also change your phone number here at any time ＊Please note: You need to use a phone number that can receive text messages to add it How do I change my phone number? 1. Please log in to your account on the web version of the member page 2. Select "Account & Security" 3. Select "Change" under phone number ＊Please note: Changing requires completing the verification process again Did not receive verification code text message Please first confirm the following situations 1. Whether the phone number can receive text messages 2. Confirm whether the signal is normal, or wait until the network is smooth and then send the verification text message again 3. Confirm whether the phone device's storage space is full 4. Whether airplane mode is turned off If you still cannot receive the text message after ruling out the above situations, you can try clearing your text message storage, or restarting your device If you still encounter problems, please contact the customer service email at service@voicetube.com for assistance 📝 Note: This article was machine-translated. If anything is unclear, please contact our support team.

Last updated on May 29, 2026

About canceling your VoiceTube membership and deleting your account

Because we will be completely deleting the account information from our database, you will no longer be able to find any information about this account in the future. If you agree to the deletion, please send your account deletion application to service@voicetube.com , along with relevant information about the account you wish to delete. Reminder: Before applying to delete your account, please confirm whether the account has ever been subscribed to VoiceTube Pro. If you are a VoiceTube Pro subscriber, please be sure to unsubscribe first. After the account is deleted, all learning records (including videos watched, vocabulary looked up, and quiz scores) will be removed. If you have also used this account to purchase Hero/Vclass courses, the course information will also be deleted along with the account. If you registered your VoiceTube account through a third party (Facebook, Apple ID, or Google), VoiceTube will no longer access your information from third parties once the account is deleted. We also suggest that you disconnect the third party's account from your VoiceTube account. - Stop VoiceTube from accessing your Facebook information - Stop using your Apple ID for VoiceTube - Remove VoiceTube access from your Google account Please note: Simply stopping the connection to third-party accounts will not delete your VoiceTube account information. Deleting the VoiceTube app will not delete your VoiceTube account information. The subject line of your email is as follows: Subject: Account Deletion Request Body: Please assist in deleting my account. My registered email address is _____. I fully understand that after deleting my account, all account data will be completely deleted and cannot be recovered. We will complete the account deletion process within five business days of receiving your request. Please understand that this is a manual process and there may be delays.

Last updated on Jun 03, 2026